Refund policy

This policy is provided by N-GRAM VENTURES LLP, trading as Kids-Mundo. It does not limit statutory consumer rights that cannot lawfully be excluded.

Cancellation before production begins

You may ask us to cancel an order until production begins. Contact us immediately at info@kids-mundo.com. If we confirm that production has not begun, we will cancel the order and refund the amount paid to the original payment method. Once production has begun, cancellation or changes may not be possible, but our voluntary return policy and your rights for faulty or misdescribed goods continue to apply.

Made-to-measure goods and statutory cancellation

UK distance-selling rules generally provide a 14-day change-of-mind cancellation right, but that statutory right does not normally apply to goods made to the customer's specifications or clearly personalised. Kids-Mundo murals are printed to the measurements and crop selected for the order and are custom-made.

Regardless of that custom-made exception, Kids-Mundo separately provides the voluntary 30-day return policy below. The exception does not affect statutory remedies where goods are faulty, damaged, not as described, incomplete, incorrect or otherwise do not meet applicable consumer-law requirements.

Our voluntary 30-day return policy

You may request a return within 30 days after delivery, including for a non-fault made-to-measure mural. To be eligible under this voluntary policy, the mural must be new, unused, uninstalled, uncut, unaltered, in its original packaging and not damaged after delivery. Exchanges may be requested within the same 30-day period. We charge no restocking fee.

How to request and send a return

Email info@kids-mundo.com with the order number and the item you want to return. If the item is faulty, damaged, incomplete or incorrect, explain the problem and include photographs where reasonably possible. Wait for our written return authorisation before sending the parcel so that we can identify it correctly.

After authorisation, returns are sent by mail to:

N-GRAM VENTURES LLP — Kids-Mundo Returns
24-26 Arcadia Avenue
Fin009
London
United Kingdom
N3 2JU

Return postage and fees

For an eligible voluntary non-fault return or exchange, the customer arranges and pays the return postage and return label. We recommend keeping proof of postage. If an item is faulty, damaged, incomplete, incorrect or materially misdescribed, contact us before sending it; Kids-Mundo will pay the reasonable return cost or provide another remedy required by law. We do not charge a restocking fee.

Refunds and exchanges

Where a refund is due, we process it to the original payment method within 10 days after we receive the eligible return, or within 10 days after we confirm cancellation before production or another refund without a return. Delivery is free, so there is no outbound delivery charge to deduct. Approved exchanges are arranged after we confirm the return; we will explain and obtain agreement to any price difference before proceeding.

Contact

Email info@kids-mundo.com or call +44 7888 862975, Monday to Saturday, 9:00am–5:00pm, Europe/London time.