Shipping policy

This policy explains how Kids-Mundo orders are prepared, shipped and delivered.

Where we deliver

Kids-Mundo currently delivers to the United Kingdom only. Delivery is free and tracked on every order, with no minimum spend.

How your order is prepared and shipped

To offer a wide range of designs at fair prices, orders are shipped directly from the warehouses of our partner suppliers, located in China. Once your order is confirmed, it is prepared and dispatched within 1–3 working days (Monday to Friday).

Delivery times

Transit time: 7–14 working days after dispatch.
Total estimated time: 8–17 working days from the order date.

These timeframes are estimates, not guarantees — busy periods (holidays, sales) and customs processing can occasionally add a few days.

Order tracking

As soon as your order is dispatched you will receive a tracking number by email. You can also follow your parcel at any time via the Track Order page.

If your order is delayed

If your order has not arrived within 20 working days of purchase, contact us at info@kids-mundo.com and we will investigate with the carrier and put it right.

Incorrect address or failed delivery

Please double-check your delivery address at checkout. If a parcel is returned to sender because of an incomplete or incorrect address, or because it was not collected, the cost of re-shipping may be charged to the customer.

Contact

Kids-Mundo — 24 Arcadia Avenue, London, England N3 2JU, United Kingdom
Email: info@kids-mundo.com
Customer service: Monday to Saturday, 9:00am – 5:00pm (UK time). We reply within 24 business hours.